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This content is restricted to Organic Themes members with an active subscription. Login here.
This content is restricted to Organic Themes members with an active subscription. Login here.
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Hi Simon,
Thanks for reaching out! We definitely want to get to the bottom of this issue.
Can you provide your WP login information in a private reply?
Also, can you double check to make sure the Organic Blocks plugin is activated, and the license has been applied under the “Organic Blocks” settings in the admin menu?
Thanks!
This content is restricted to Organic Themes members with an active subscription. Login here.
This content is restricted to Organic Themes members with an active subscription. Login here.
This content is restricted to Organic Themes members with an active subscription. Login here.
This content is restricted to Organic Themes members with an active subscription. Login here.
No worries, thanks megs!
And if you can provide your WP login information in a private reply we’ll take a closer look as well.
Thanks!
Hi All,
Can you provide login information in a private reply?
Also, did you update the theme at any point?
We encountered a conflict with another theme named “Stax” in the WordPress.org theme directory. When our version of STAX was installed on a server, the dashboard showed an available update. However, the update was actually for the other “Stax” theme in the wordpress.org directory (a completely different theme, not developed by us). Performing an update may have replaced your downloaded version of the STAX theme with files from the other theme — breaking the theme.
We have since resolved the issue by changing the folder name for our version of the STAX theme to “organic-stax”. However, it’s possible this fix was not implemented before you updated the theme. In which case, you may just need to re-download the STAX theme from your account, and replace the corrupted version of the theme on your server.
If this doesn’t work. Please provide your login so we can take a closer look.
Thanks!
This content is restricted to Organic Themes members with an active subscription. Login here.
This content is restricted to Organic Themes members with an active subscription. Login here.
This content is restricted to Organic Themes members with an active subscription. Login here.
