Support is provided to customers in 2 ways,
Technical Support Forums and Priority Support requests:
Technical Support Forums
The support forums are available to all Organic Themes customers with an active subscription. They provide a wealth of information regarding our themes and minor customizations. Our support staff is active within the forums weekdays from 9am to 5pm, and questions are generally answered within 48 hours.
Priority Support is an optional upgrade for customers seeking faster response times and a more personalized support experience. Requests are submitted via our priority support form, and questions are answered within 24 hours. We go above and beyond to provide personalized solutions to our priority members.