Support is provided to customers in 2 ways,
Technical Support Forums and Priority Support requests:

Technical Support Forums

The support forums are available to all Organic Themes customers with an active subscription. They provide a wealth of information regarding our themes and minor customizations. Our support staff is active within the forums weekdays from 9am to 5pm, and questions are generally answered within 48 hours.

Priority Support

Priority Support is an optional upgrade for customers seeking faster response times and a more personalized support experience. Requests are submitted via our priority support form, and questions are answered within 24 hours. We go above and beyond to provide personalized solutions to our priority members.

Organic Themes Support Forums

Home Forums Support

Before submitting your support request, please review our FAQ, tutorials, and theme documentation to see if your question has been covered. Please post your questions to their relevant theme forum, and include the URL of the website in question when submitting a support request. This helps us to research, test, and provide faster support.

Please do not post your username, password, licenses or any other personal or sensitive information. Note that on occasion we may need to access your installation to troubleshoot the described issue; if so, we will ask for login credentials to your dashboard, which should be supplied in a private response. Remember to be courteous and use respect — we're people too.