Welcome to the Organic Themes support forums.
Before submitting your support request, please review our FAQ, tutorials, and theme documentation to see if your question has been covered. Please post your questions to their relevant theme forum, and include the URL of the website in question when submitting a support request. This helps us to research, test, and provide faster support.
Please do not post your username, password, licenses or any other personal or sensitive information. Note that on occasion we may need to access your installation to troubleshoot the described issue; if so, we will ask for login credentials to your dashboard, which should be supplied in a private response. Remember to be courteous and use respect — we’re people too.