[David Morgan]

Hi Erich,

This was a tricky one! I’ve seen most issues, but this one was a tough bug to track down.

So, it turns out, the demo content is displaying a default background image for the Hero Block on the single page template. Normally, this wouldn’t be a problem. However, it’s trying to load the image from our local testing environment, which doesn’t exist online. As a result, it’s causing an image load issue, and the page is hanging.

We will be updating the theme and demo content with a fix for this issue soon. In the meantime, you can replace the custom background image within the Hero Block in the single page template with another image (that exists on your server), and it will fix the loading issue in mobile.

I hope this helps.

Thanks!

[David Morgan]

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[David Morgan]

Hi Erich,

Thanks for reaching out. If you’re trying to adjust the size of the image in mobile, your CSS likely needs to target the background-image and/or background-attachment properties in CSS for mobile.

Can you please provide a link to your page with the Hero Block added, and we can provide a more accurate CSS solution?

Thanks!

[David Morgan]

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[David Morgan]

This content is restricted to Organic Themes members with an active subscription. Login here.

[David Morgan]

This content is restricted to Organic Themes members with an active subscription. Login here.

[David Morgan]

This content is restricted to Organic Themes members with an active subscription. Login here.

[David Morgan]

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[David Morgan]

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[David Morgan]

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[David Morgan]

Hi Erich,

Thanks for reaching out! Do you have any firewalls or security plugins active?

You may need to disable any security plugins to automatically update the block plugin. If that doesn’t work, I recommend downloading the latest plugin version from your account downloads, and manually replacing them plugin.

I hope this helps.

Thanks!

[David Morgan]

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[David Morgan]

Hi Jeff,

Background videos in mobile are “iffy” at best depending on the platform, browser, etc. However, as a general rule, WordPress itself prevents background videos from display on mobile devices.

As a result, we added a “Custom Image” option to the background media options for the Hero Block to act as a fallback image for mobile devices. See attached screenshot. I recommend adding a fallback image, and I generally use a screenshot of the video as my fallback image on personal sites.

I hope this helps.

Thanks!

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[David Morgan]

Hi Jeff,

Thanks for pointing this out. It’s a bug in the STAX theme styles. We’ll push a fix with the next update.

In the meantime, you can add the following style to resolve the issue:

sup {
  vertical-align: super;
}

I hope this helps.

Thanks!

[Author]

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