[David Morgan]

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[David Morgan]

This content is restricted to Organic Themes members with an active subscription. Login here.

[David Morgan]

This content is restricted to Organic Themes members with an active subscription. Login here.

[David Morgan]

Hi Erich,

No worries. What version of the STAX theme do you have installed? Also, what version of the Organic Blocks plugin do you have installed?

I feel like this issue may have been addressed with an Organic Blocks update. However, you should be able to fix the issue in mobile by adding the following style:

@media screen and (max-width: 768px) {
  .obb-hero {
    background-attachment: scroll !important;
  }
}

I hope this helps.

Thanks!

[David Morgan]

Hey Jeffrey,

Ah, that makes sense. Since your client imported the demo content before the links were updated, they’ll need to remove the default custom images for those banners within the editor. This can be done following these instructions:

1. Navigate to Appearance > Editor > Template Parts > Banner Default.
2. Click on the Hero Block to reveal the block options.
3. Click the “Remove Image” button for the Custom Image option.
4. Repeat this process for the “Banner Post” template part.

Once removed, the site should then load quickly on the first click within mobile browsers.

Let us know if this works.

Thanks!

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[David Morgan]

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[David Morgan]

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[David Morgan]

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[David Morgan]

Hi Stefan,

Interesting. You may need to provide your WordPress login for us to take a closer look.

It’s possible there are some plugins that were installed by your hosting provider that are preventing the Customizer from displaying in the admin.

Also, you could try the following link to see if you can access the Customizer directly, https://la-deutsche-vita.shop/wp-admin/customize.php

If that doesn’t work, can you provide you login info in a private reply?

Thanks!

[David Morgan]

Hi Stevie,

Yes, as long as the Organic Widgets plugin remains active, your custom pages will remain intact when switching to the STAX theme. 🙂

Let us know if there is anything else.

Thanks!

[David Morgan]

This content is restricted to Organic Themes members with an active subscription. Login here.

[David Morgan]

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[David Morgan]

Hello,

Thanks for reaching out and sharing your solution! I was going to say, based on your PHP version I didn’t see any reason those plugins would be crashing your site. However, they are large plugins with a lot of data, so it makes sense that it was a memory issue with your server.

As a side note, the Organic Blocks plugin is the only “required” plugin for STAX. You can optionally choose not to install the other plugins during the setup wizard by clicking the “Advanced” tab.

I’m glad to hear it’s resolved. Let us know if there is anything else.

Thanks!

[David Morgan]

Hi Jeff,

No problem. This was a recently discovered bug, and a tricky bug! Basically, the theme was trying to pull a default background image from our local development server that is not accessible online, and that was causing a hang in mobile browsers.

Updating to the most recent version of STAX should resolve this issue. Or you can manually remove/replace the default image for the Hero Block in the site editor.

Let us know if you need further instruction, or if the theme update resolves the issue.

Thanks!

[David Morgan]

Hi Stefan,

No problem! For some reason, the Customizer is hidden by default when using block themes. Which makes it a bit more cumbersome when trying to add Custom CSS or change the Site Identity.

To access the Customizer, try clicking Appearance > Custom CSS in the admin. You should then be able to toggle on the option for editing Custom CSS. After toggling the option, refresh the page. Then, Appearance > Customize should be available in the menu.

Let us know if this works.

Thanks!

[Author]

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