[David Morgan]

Hi Manu,

No problem! Who is your hosting provider?

Did you happen to get the content alignment issue resolved in the Hero Block? It seems to appear correctly on top of the hero image for me when viewing the site, see attached screenshot.

Thanks!

[David Morgan]

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[David Morgan]

This content is restricted to Organic Themes members with an active subscription. Login here.

[David Morgan]

This content is restricted to Organic Themes members with an active subscription. Login here.

[David Morgan]

This content is restricted to Organic Themes members with an active subscription. Login here.

[David Morgan]

This content is restricted to Organic Themes members with an active subscription. Login here.

[David Morgan]

Hi Manu,

After inspecting your site more closely, I have several things to report:

1. Your theme is not the most recent version. However, you are probably not receiving update notifications from third-party WordPress products. This is most likely a firewall setting with your server, or a security plugin preventing your site from communicating with our update service.

2. In addition to your site loading very slowly, your admin is incredibly slow as well. In fact, it timed out when I attempted to perform a plugin update in your admin. This timeout issue is most likely why your site may have crashed when attempting to restore a block in your admin. This is almost certainly the fault of your hosting service or server. I highly recommend upgrading your hosting package for better performance, or moving to a different hosting provider. Solving this issue will likely solve your other issues.

3. I updated the “About” page template so that your header now displays properly. Also, I changed the heading size for your page titles in the editor as well.

I hope this helps.

Thanks!

[David Morgan]

Hi Manu,

Sure!

1. Try the following CSS:

h2.wp-block-post-title {
  font-size: 18px;
}

Also, you can change global heading sizes within the Site Editor. I’ve attached a screenshot for reference.

2. The About page most likely has the “About” page template applied, which typically displays a banner image at the top of the page. You can try changing the About page to use the default page template. Also, updating to the latest version of STAX may change the page template and resolve the issue.

I hope this helps.

Thanks!

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[David Morgan]

Hi Jeffrey,

Thanks for reaching out. I’m not sure what would cause your plugins to be deleted when performing an update, but it should not be theme related. It may have been a temporary outage with your hosting server in the middle of the update. That’s the only cause I can think of.

I would recommend trying to perform updates again, and if plugins are deleted during the update, contact your hosting provider as to why this may be occurring.

Thanks!

[David Morgan]

Hi Manu,

Sorry to hear of your struggles.

– Which block is invalid that you were attempting to recover? Also, what version of STAX are you using? We recently pushed an update for the theme.

– It appears your About Page is using the transparent header template part. So, the header is there, it’s just on top of your other content. This might be resolved by updating the theme. Otherwise, the issue may be resolved by changing the header layout in the Site Editor. If you’re having trouble, you can provide us with your WordPress login info to take a closer look.

– This should just require adding a custom link to your menu under Appearance > Menus in the WordPress admin. You can also use this plugin to add a link, https://wordpress.org/plugins/login-or-logout-menu-item/

Let us know if there is anything else. And we can help take a closer look if you provide your login info in a private reply.

Thanks!

[David Morgan]

Hi Manu,

Thanks! Try updating to the latest version of the Organic Blocks plugin (v2.0.6.1). The update should resolve the menu issue.

Regarding your site loading, it appears to be loading quite slowly in Chrome as well. Who is you hosting provider? What hosting package do you have with them?

It may be your hosting provider, or it may be a plugin. However, upon inspecting the code of your site, I don’t see many scripts loaded with the exception of a handful for WooCommerce and blocks, which shouldn’t be enough to slow your site significantly. So I’m lead to believe the issue may lie with your hosting provider.

I hope this helps.

Thanks!

[David Morgan]

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[David Morgan]

Hi Manu,

Can you provide a link to your site so I can inspect the code in order to provide a solution?

Thanks!

[David Morgan]

Hi Jeffrey,

There’s currently no option for Vimeo within the Hero Block. However, you can use YouTube by adding the YouTube Embed URL to the block. Then, within the YouTube settings you should be able to set the options to autoplay and loop. The attached screenshot shows the field for the YoutUbe Embed link in the block.

I hope this helps.

Thanks!

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[David Morgan]

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