[David Morgan]

Hi Erich,

Who is your hosting provider? Have you cleared the cache with your host?

I’ve checked your site in 4 different browsers (Firefox, Chrome, Safari, Brave), and the product thumbnails all load correctly. This is consistent with some kind of caching issue on your end, and unfortunately I have no way to debug the issue if I can’t reproduce it.

I hope this helps point you in the right direction.

Thanks!

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[David Morgan]

Hi Erich,

Ah, I see. I think this is a caching issue. If you are running any caching plugins or CDNs for the site, try clearing/purging all caches. Also, try clearing your browser caches. Most likely, you updated to a more recent version of the theme, and your browser and/or plugin caching is still storing the older version of the theme.

Let us know if this resolves the issue.

Thanks!

[David Morgan]

Hi Stevie,

Have you installed the theme on the domain before, or disabled the setup wizard?

It should automatically prompt the setup wizard upon a new installation of the theme. However, if it’s not prompting you may be able to access the wizard under Appearance > Theme Setup.

If that option isn’t showing, it’s likely the wizard was disabled at some point. In which case, you may need to reset the site in order to prompt the wizard, https://wordpress.org/plugins/wp-reset/

We could also try running the wizard in dev mode to prompt the setup, but would need access to your WordPress admin.

Let us know if there is anything else.

Thanks!

[David Morgan]

Hi Stefan,

1. What version of STAX is installed on the site? In the latest theme version, I only see one footer within the code. Regardless, you should be able to remove the extra footer within the full-site editor by navigating to Appearance > Editor > Templates > Featured Image. Then, you can edit the template directly, and delete the extra footer.

2. Unfortunately, the Builder Widgets plugin isn’t fully compatible with block themes when using the “Organic Custom” page template. Rather than applying the page template, you could add a Widget Area Block within the block editor, and then add the Team Members widget within the widget area. Alternatively, I would recommend using the “Posts Block” within the Organic Blocks plugin in order to display your team members.

Let us know if this resolves the issue.

Thanks!

[David Morgan]

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[David Morgan]

Hi Manu,

You could change the position and alignment of the logo and menu within the full-site editor using the group block within the latest version of the theme. However, if you would prefer to make this change using CSS, you can try the following styles:

.obb-header .obb-header-content {
  justify-content: center;
}
.obb-header #obb-nav {
  width: 100%;
  display: flex;
  justify-content: center;
}

You can change the menu font size by adjusting the Primary Navigation font size option within the Header Block options. I’ve attached a screenshot.

In order to achieve an underline effect when you hover over menu items, you can try the following CSS:

.obb-menu a:hover, .obb-menu a:active, .obb-menu a:focus {
  text-decoration: underline;
}

I hope this helps. Let us know if there is anything else.

Thanks!

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[David Morgan]

Hi Erich,

Thanks for reaching out and using STAX! Did you get this issue resolved?

The thumbnails appear small and horizontally aligned when viewing your example page, as in the attached screenshot.

We did make some WooCommerce updates with the most recent theme update that may have resolved this issue. However, if it was a custom solution, we would love to know what was added so we may apply an update to theme.

Thanks!

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[David Morgan]

Hi Joshua,

Thanks for reaching out. When viewing your site, the header content and hero content appears to be full-width. Did you get this issue resolved?

Thanks!

[David Morgan]

Hi Berit,

Thanks for reaching out!

Yes, the blog page is managed using the Index template for the STAX theme.

First, in order to utilize the Index template, you will need to assign a page as your Posts page within the WordPress Reading settings. Navigate to Settings > Reading within the WordPress admin. Then, set your Posts page, and save the changes. See attached screenshot.

Keep in mind, whatever page you set as your Posts page will display as your blog.

Additionally, you can add links to your blog page by adding a link to whatever page you have set as your Posts page (Typically a page named Blog or News).

If you would like to edit the blog template to display a Portfolio Block, you can then navigate to Appearance > Editor > Templates > Index, and edit the Index template, adding a Portfolio Block at the top of the page.

I hope this helps. Let us know if there is anything else.

Thanks!

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[David Morgan]

Hello,

Sure! There was a faulty conditional code in the display of the excerpt. I updated the conditional code in the plugin files, and we recently pushed an update with the fix.

Let us know if there is anything else.

Thanks!

[David Morgan]

Hello,

Thanks for the clarification. I was able to troubleshoot and resolve the issue. I fixed the issue on your site, and we’ll be pushing a plugin update soon that will include the fix.

Let us know if there is anything else. Thanks!

[David Morgan]

What page is the Portfolio Block currently displayed on, so I can view for reference?

Thanks!

[David Morgan]

Hello,

The issue appears to be related to that particular Vimeo video, or perhaps the embed and/or size settings for that particular video within Vimeo. I’ve tested in our theme demo, and added another Vimeo video to the same page, and it scales responsively as expected, http://monotwin.co.uk/2023/03/15/le-donk/

I might suggest checking your video settings within your Vimeo account.

I hope this helps. Thanks!

[David Morgan]

Hello,

The “Additional CSS” section has been added within the full-site editor as well. After navigating to Appearance > Editor, click on the template you would like to edit. Within the top right corner, you should see the “Styles” icon. Click on the icon, then click the “Style actions” icon (3 vertical dots). You should then see the option to add Additional CSS.

I have attached a screenshot for reference.

Thanks!

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[David Morgan]

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