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Hi Lindsey,
Thanks for reaching out! Based on the screenshot, it appears you are using older versions of the STAX theme and the Organic Blocks plugin. The current version of STAX is 1.4.1, and Organic Blocks is 2.2.8.1.
I would first recommend updating to the latest versions.
Next, can you provide details as to what the specific problems are by revealing the issues in the dropdown arrows. Additionally, can you provide a link to your site, and any screenshots of the specific display issues in mobile?
The theme and plugin are designed to work seamlessly on mobile devices. It’s possible the issues are related to user content that has been added in WordPress, but we’ll need more information to determine whether or not this is the case.
Thanks!
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Hi Melinda,
You will likely need to reset the single product template within the editor.
First, make sure you’re using the latest version of the theme. Then, navigate to Appearance > Editor > Templates > Product Single. At the top of the page, select the template file name dropdown, and choose the option to either clear or reset the changes.
You can learn more here, https://wordpress.com/support/site-editor/#reset-changes
This should update the single product template to display as it does within the latest version of the theme.
I hope this helps.
Thanks!
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This content is restricted to Organic Themes members with an active subscription. Login here.
This content is restricted to Organic Themes members with an active subscription. Login here.
This content is restricted to Organic Themes members with an active subscription. Login here.
This content is restricted to Organic Themes members with an active subscription. Login here.
Hey Stefan,
Perfect, that’s what I would have done. 🙂
Let us know if there is anything else.
Thanks!
This content is restricted to Organic Themes members with an active subscription. Login here.
This content is restricted to Organic Themes members with an active subscription. Login here.
This content is restricted to Organic Themes members with an active subscription. Login here.
This content is restricted to Organic Themes members with an active subscription. Login here.
Hi Stefan,
Thanks for the login info. I resolved this by clearing the customizations for the Featured Image template. In a recent theme update we made some changes to the banner template part that is used by the Featured Image template. Basically, the template just needed to be updates to refer to the new template part.
Let us know if there is anything else.
Thanks!
