[David Morgan]

Hello,

This is typical of hitting some kind of resource cap within your hosting environment. Also, what version of the theme are you using? There was a demo content issue a few versions back in which the demo content was including a bunch of unnecessary comment data.

I have attached the demo content file if you would like to try manually.

I hope this helps.

Thanks!

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[David Morgan]

Hi Tracy,

Thanks for reaching out. Can you please provide a link to the page in your screenshot, so we can inspect the code and provide the necessary CSS?

Thanks!

[David Morgan]

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[David Morgan]

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[David Morgan]

Hi Berit,

I see what you mean after inspecting the links on my phone. I viewed your website console for errors, and noticed multiple load errors that seemed to be the result of trying to access resources on the domain choices.truste.com. See attached screenshot.

This is likely the result of a plugin, and I would recommend disabling plugins until you find the culprit.

I hope this helps.

Thanks!

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[David Morgan]

Hi Berit,

I see what you mean after inspecting the links on my phone. I viewed your website console for errors, and noticed multiple load errors that seemed to be the result of trying to access resources on the domain choices.truste.com. See attached screenshot.

This is likely the result of a plugin, and I would recommend disabling plugins until you find the culprit.

I hope this helps.

Thanks!

Attachments:

You must be logged in to view attached files.

[David Morgan]

Hi Berit,

Can you please clarify what you mean by refusing to open? Does the post fail to load in mobile? Are you unable to click a link to view the post in mobile?

The post seemed to load for me in mobile, so I’m curious if this has been resolved, or if I’m not understanding the issue properly.

Thanks!

[David Morgan]

Hi Berit,

Happy Monday! Thanks for you patience over the holiday week. 🙂

You could delete the original text in the Additional CSS section. However, since I’m not sure what the original text is, I might recommend “commenting the code” which disables the code while still leaving it visible within the Additional CSS section, in case the code is needed later or an issue occurs from removing it.

You can comment out code by selecting the text, and pressing the “Command + /” keys on a Mac, or “Control + /” on a PC.

I hope this helps.

Thanks!

[David Morgan]

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[David Morgan]

Hi Berit,

Thanks for reaching out. This is occurring because of the fixed position of the STAX header. You can disable the fixed position a number of ways. The following is a CSS solution for disabling the position:

.obb-header.position-fixed {
  position: relative !important;
}
#obb-header-587938385 .obb-navigation li a, .obb-header-587938385 .obb-navigation li a {
  color: #999 !important;
}

You can add the CSS within the “Additional CSS” section of the WordPress customizer.

I hope this helps.

Thanks!

[David Morgan]

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[David Morgan]

Great, no problem! 🙂

[David Morgan]

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[David Morgan]

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[David Morgan]

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