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Hi Lindsey,
I’ve taken a look at the screenshots. Correct me if I’m wrong, but the display issues appear to be mostly isolated to the “Hey There, Iām Lindsey” section. I’ll address the issues below:
1. In the first screenshot examples of the section not loading properly, the screenshot illustrates that the stylesheets are not loading. Hence the reason why fonts and colors are also not appearing correctly in those images. This could be occurring for a number of reasons. However, it’s most likely the result of a caching issue, perhaps with a caching plugin or a CDN service. I would recommend clearing all caches, including browser caches, and possibly disabling any plugins that may be preventing the stylesheet from loading.
2. In the bottom screenshot examples, the styles are loading. However, the portrait image within the section is contained within a Position Block. The Position Block moves the absolute position of an element in the event a user wants to move an image or content to a more specific location on the page. In your case, the Position Block is not necessary. So, you could move the portrait image out of the Position Block altogether.
Alternatively, the Position Block includes an option to reset the position in mobile. I’m assuming that option is not checked in this case. To check the option, click on the Position Block, and scroll down the list of options for the block on the right until you see the “Reset Position In Mobile” option, and check the option. See attached screenshot.
Either option should fix the display issue in mobile.
It should be noted that these mobile display issues are not directly related to the theme. Instead, they are the result of how the blocks are added to the pages. I would recommend using the “List View” when editing blocks, so you can see if you have any unnecessary blocks, and select blocks more easily. See other attached screenshot to see what the List View looks like when toggled on.
I hope this helps. Thanks!
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Hi Lindsey,
Thanks for reaching out! Based on the screenshot, it appears you are using older versions of the STAX theme and the Organic Blocks plugin. The current version of STAX is 1.4.1, and Organic Blocks is 2.2.8.1.
I would first recommend updating to the latest versions.
Next, can you provide details as to what the specific problems are by revealing the issues in the dropdown arrows. Additionally, can you provide a link to your site, and any screenshots of the specific display issues in mobile?
The theme and plugin are designed to work seamlessly on mobile devices. It’s possible the issues are related to user content that has been added in WordPress, but we’ll need more information to determine whether or not this is the case.
Thanks!
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Hi Melinda,
You will likely need to reset the single product template within the editor.
First, make sure you’re using the latest version of the theme. Then, navigate to Appearance > Editor > Templates > Product Single. At the top of the page, select the template file name dropdown, and choose the option to either clear or reset the changes.
You can learn more here, https://wordpress.com/support/site-editor/#reset-changes
This should update the single product template to display as it does within the latest version of the theme.
I hope this helps.
Thanks!
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This content is restricted to Organic Themes members with an active subscription. Login here.
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Hey Stefan,
Perfect, that’s what I would have done. š
Let us know if there is anything else.
Thanks!
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