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Jeff

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Posts by Jeff:
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  • 2016 Organic Themes Survey

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Our support hours are from 9am to 5pm EST on weekdays. Questions are generally answered within 72 hours (although it’s usually much sooner), with the exception of weekends and U.S. holidays.

During those hours our support staff will be active in the forums. However, you may post your questions at any time.

We are a small U.S. based team, and we do not outsource our support. So, while we may not respond immediately, we guarantee a knowledgable response and helpful solutions. You may help speed up the process by providing a link to your site and screenshots.

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