[David Morgan]

Hi Mark,

The update that resolves the Posts Block is an update to the Organic Blocks plugin specifically.

If your site is hosted on WordPress.com, the update will be applied automatically within 48 hours of the update. However, in your case, it sounds as though you are in a self hosted environment. That’s totally fine, but you’ll need to make sure your theme and plugin licenses are applied in order to receive updates.

Your license can be found in your Organic Themes account. You can apply the theme license under Appearance > Theme License in the WordPress admin, and the plugin license under the “Organic Blocks” tab in the WordPress admin menu. Once the licenses have been applied, you can then update the plugin under the Plugins menu, and the theme under the Appearance > Themes menu. It may take a few minutes after applying the licenses before you see the updates available in the dashboard.

I hope this helps. Let us know if there is anything else.

Thanks!

[David Morgan]

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[David Morgan]

Hi Mark,

Thanks for bringing this to our attention. After testing and inspecting the code, it seems some crucial code for the page selection functionality may have been accidentally removed in a previous update. We resolved the issue with a new update.

Please update to version 2.2.10, and let us know if it resolves the issue. You may need to delete the block and re-add it before the changes can take effect.

I hope this helps.

Thanks!

[David Morgan]

Hi Stefan,

Thanks for the login info.

I logged into your site and cleared the customizations for the Featured Image page template. However, I’m not seeing error previously mentioned. I’m not sure if the error was resolved, or I’m just looking in the wrong place?

Can you see if the issue is resolved on your end?

Thanks!

[David Morgan]

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[David Morgan]

No problem! 🙂

[David Morgan]

Hi Mark,

Thanks for reaching out. It sounds like the Pages post type is working as intended. However, if you want to display multiple pages, you can select individual pages by holding down the “Command” or “Ctrl” key when selecting pages. As a result, all select pages will display in the block.

I hope this helps. Let us know if you need further guidance.

Thanks!

[David Morgan]

Hi Stefan,

We’ve pushed an update for the theme that should resolve the issue with navigation menus. Please update to version 1.4.2 and let us know if your menus appear.

Thanks!

[David Morgan]

Hi Stefan,

I may need login access to inspect this issue further. My suspicion is that customizations might need to be cleared for some templates or parts within the editor. However, I would need to see to what extent the theme has been customized.

Thanks!

[David Morgan]

No problem! 🙂

Let us know if there is anything else.

Thanks!

[David Morgan]

Hi Lindsey,

I’ve taken a look at the screenshots. Correct me if I’m wrong, but the display issues appear to be mostly isolated to the “Hey There, I’m Lindsey” section. I’ll address the issues below:

1. In the first screenshot examples of the section not loading properly, the screenshot illustrates that the stylesheets are not loading. Hence the reason why fonts and colors are also not appearing correctly in those images. This could be occurring for a number of reasons. However, it’s most likely the result of a caching issue, perhaps with a caching plugin or a CDN service. I would recommend clearing all caches, including browser caches, and possibly disabling any plugins that may be preventing the stylesheet from loading.

2. In the bottom screenshot examples, the styles are loading. However, the portrait image within the section is contained within a Position Block. The Position Block moves the absolute position of an element in the event a user wants to move an image or content to a more specific location on the page. In your case, the Position Block is not necessary. So, you could move the portrait image out of the Position Block altogether.

Alternatively, the Position Block includes an option to reset the position in mobile. I’m assuming that option is not checked in this case. To check the option, click on the Position Block, and scroll down the list of options for the block on the right until you see the “Reset Position In Mobile” option, and check the option. See attached screenshot.

Either option should fix the display issue in mobile.

It should be noted that these mobile display issues are not directly related to the theme. Instead, they are the result of how the blocks are added to the pages. I would recommend using the “List View” when editing blocks, so you can see if you have any unnecessary blocks, and select blocks more easily. See other attached screenshot to see what the List View looks like when toggled on.

I hope this helps. Thanks!

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[David Morgan]

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[David Morgan]

Hi Lindsey,

Thanks for reaching out! Based on the screenshot, it appears you are using older versions of the STAX theme and the Organic Blocks plugin. The current version of STAX is 1.4.1, and Organic Blocks is 2.2.8.1.

I would first recommend updating to the latest versions.

Next, can you provide details as to what the specific problems are by revealing the issues in the dropdown arrows. Additionally, can you provide a link to your site, and any screenshots of the specific display issues in mobile?

The theme and plugin are designed to work seamlessly on mobile devices. It’s possible the issues are related to user content that has been added in WordPress, but we’ll need more information to determine whether or not this is the case.

Thanks!

[David Morgan]

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[David Morgan]

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