[David Morgan]

Hi Kirsten,

Thanks for reaching out and using STAX. Can you provide a link to your site? Also, who is your hosting provider?

In some hosting environments the memory is limited, and the setup wizard can fail. I would recommend trying again, or contacting your hosting provider to increase the resources and. memory of your server.

Thanks!

[David Morgan]

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[David Morgan]

Hi Jakob,

Thanks for reaching out and using STAX!

Did you install all the demo content within the Theme Setup Wizard? Those particular patterns are reliant on the posts, post types, and taxonomies within the demo content. If that content does not exist, the pattern previews won’t display. If you have not installed the demo content, you can still add the patterns, but you will need to select a post type and category for the block that contains published posts. Additionally, featured images must be applied to the posts you intend to display.

If you would like to provide your login information in a private reply, we can add the patterns to example page for you to reference.

Thanks!

[David Morgan]

This content is restricted to Organic Themes members with an active subscription. Login here.

[David Morgan]

This content is restricted to Organic Themes members with an active subscription. Login here.

[David Morgan]

This content is restricted to Organic Themes members with an active subscription. Login here.

[David Morgan]

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[David Morgan]

Hi Lindsey,

Thanks for reaching out and using STAX! What version of the theme are you using? Also, have you made any changes to the “Index” template within the Site Editor?

In the meantime, you can add the following CSS within Appearance > Customize > Additional CSS as a quick fix:

.wp-block-image {
    text-align: center;
}

Thanks!

[David Morgan]

Hi Jeffrey,

How were your customizations added? Did you alter theme files directly, or use a plugin or child theme to make customizations? As long as you didn’t alter any theme files directly your customization should remain.

As for the manual update, you can follow these instructions:

1. Download and unzip the latest version of the theme.
2. Next, you will need an FTP program such as Transmit or Filezilla, or the File Manager within cPanel (found in your hosting account).
3. Login to your server using the FTP software or File Manager.
4. Upload the theme in to the /wp-content/themes/ directory, replacing the existing theme folder.
Navigate to Appearance > Themes and activate the theme.

I hope this helps. Thanks!

[David Morgan]

Hi Jeffrey,

Thanks for reaching out! Your host or a security plugin may be blocking updates from third party products. In which case, you may need to manually update the theme. This can accomplished by downloading the most recent theme version from your account and replacing the older version on your server.

Let us know if you need any further instruction.

Thanks!

[David Morgan]

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[David Morgan]

Hi Mian,

Thanks for reaching out and purchasing the All Access membership!

The STAX theme should be available for download amongst your list of available downloads in your account. See attached screenshot.

The downloaded file should be a ZIP file, and you can install the theme in your WordPress dashboard by navigating to Appearance > Themes > Add New > Upload Theme.

I hope this helps.

Thanks!

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[David Morgan]

No worries! Thanks for letting me know. 🙂

[David Morgan]

Hi Jeffrey,

I attached an image of what I’m viewing on your provided link. The numbers seems to be displaying for me in the quantity field, and I’m unable to locate the other section you’re referring to.

Have you cleared your caches since updating? It’s possible the issues you are experiencing are a result of cached files on your computer.

Thanks!

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[David Morgan]

Hi Berit 🙂

I’m afraid page speed optimization is not our specialty, and is out of the realm of support. I think you will most likely need a specialist or an SEO expert for help with this.

Also, depending on the metrics you’re using to evaluate performance, you may get wildly different results. I would recommend using GTMetrix as a tool for measuring performance as well.

I’m no expert on the matter of page speed, but in most cases images are the main source of increased page load times. You could eliminate images altogether in mobile, but it’s a matter of personal preference. Personally, I prefer to have my sites serve mobile images and a better user experience even if it means sacrificing some performance.

Thanks!

[Author]

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