I have been attempting to reach someone regarding a Stax theme update error. I paid for priority support last week and submitted a ticket on Friday 6/21. I received a response a couple of hours later with a few questions to which I responded on Saturday at noon.
Anyway, today is Wednesday and I have yet to hear any further replies from Support. I even sent an email yesterday following up. This is pretty upsetting given that I paid $50 for priority and can’t seem to get a hold of anyone. What resolution time frame is intended to be provided under “Priority”? At what point should I be eligible for a refund given that I did not receive priority?
Has anyone else had this problem? Are there any other solutions for reaching someone to get this resolved? When I submit a ticket, how do they even know that I paid for priority? My receipt and the service are listed under my account services, but there is no special “submit priority support ticket” option.
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