Broken mobile menu, theme not updating

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  • #474673
    Diana
    Participant

    Hello, I am having the same issue as Marc Baker below that our mobile menu dropdowns are not working at all, i see in that thread that this was a bug that was fixed however our theme has never once been able to update with any new versions, and is currently on version 1.6.1.

    I see your instructions to delete the theme and reinstall, however my concern is that we made extensive changes to page templates to make sure they all worked/looked and functioned how we needed them to. Will deleting and reinstalling a new theme version override all these changes and revert us back to stock? I do not remember all the changes we made and recreating them would be a huge ordeal most likely figuring out what was now broken and/or not displaying correctly, and trying to fix.

    Is there instead a way to apply the bug fix and/or update our theme without having to do this? Will we have to continually delete the old theme as it will not update properly? this has been a recurring issue of theme support not being provided and would appreciate direction before we are asked to renew and pay again for a theme not up to date. (It also said our theme license was inactive, and when i clicked to activate it now says were running the theme on 2 sites which is innacurate)

    Fix instructions you provided Marc: No problem! This was a bug that was fixed over a month ago. However, the automatic updater has not been working for older theme versions, so in some cases a manual theme update must be performed. Instructions for performing a manual update can be found here, https://organicthemes.com/installation/#theme

    #474674
    Diana
    Participant

    sorry, also, site is otpa.org, and we do not have the gutenberg plugin

    • This reply was modified 2 days, 20 hours ago by Diana.
    #474698
    Diana
    Participant

    bump

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