Yes. Any Organic theme or plugin may be used on WordPress.com with a WordPress Pro Plan.

A yearly subscription is necessary for receiving ongoing product updates, maintenance, and support access. WordPress evolves regularly with continual updates. As a result, a subscription ensures your product remains updated to support the latest features and functionality of the WordPress platform.

Yes. By its nature, WordPress is a very SEO friendly platform. However, we have taken extra steps with Organic Themes to maximize the SEO potential.  For instance, we have carefully considered the placement of headings through the theme. Additionally, our theme code utilizes proper HTML5 semantics for increased content recognition from search engine crawlers. Plus, the theme code is minimal to reduce sever requests and load times, resulting in better SEO performance. In addition, third party plugins can easily be added to further increase Search Engine Optimization.

We don’t have a set schedule for releasing new themes. We believe in quality over quantity, and improving our existing themes is just as important to us as releasing new themes.

Theme documentation is available to Organic Themes customers, and tutorials are publicly available on our website. For further theme support, our support forums are available to customers after the purchase of a theme. We generally respond to all support questions within 72 hours — usually faster, excluding holidays and weekends. For faster support, you can register for our priority support service to have your questions placed at the top of the queue.

Yes. The GPL License permits the use of our themes on multiple domains. However, you may only receive updates for the theme with an active theme license and subscription, and a single theme license is included with purchase of individual themes. If you would like to activate theme licenses on more than 1 domain, you will need to purchase more licenses or a Developer Membership. Please refer to our pricing for more information.

Please refer to our Theme Installation Instructions.

Please Note: If you are receiving an error upon installation when following the instructions, you may be trying to install a plugin within the theme installation location of the WordPress admin — or vice versa.

Automatic Update

With an active Organic Themes license, updates can be performed within the WordPress dashboard with a single click. A theme license is provided upon purchase, and is located within your Organic Themes account. Licenses are applied by entering the license key within the Appearance > Theme License section of the WordPress admin menu. Once a license has been activated, you can update your theme by navigating to Appearance > Themes within the WordPress dashboard.

1. Activate Your Organic Theme
2. Navigate To Appearance > Theme License
3. Enter Your Theme License And Activate (Licenses Are Located In Your Account)
4. Navigate To Appearance > Themes
5. Click The “Update” Link

Note: If you do not see the “Theme License” link within your WordPress dashboard, you are most likely using a Lite theme version or a significantly outdated Organic Theme. In which case you will need to refer to the manual update.

Manual Update

FTP Method

First, you will need to download the .zip file for the latest theme version from your Organic Themes account. Once downloaded, unzip the file to obtain the theme folder. Next, you will need an FTP application such as FileZilla or Transmit. Once you have logged in to your web server via FTP, navigate to the “themes” folder on your server (mydomain.com > wp-content > themes). Locate the theme folder, and replace the old version with the newer theme version from your computer.

WordPress Dashboard Method

This method requires deleting the old theme version, then uploading the latest version. Please refer to our theme installation instructions for uploading your theme. Also, if you have made any custom changes to the theme code, make a backup of your existing theme and save it to your computer before updating. Follow these instructions to update your theme from the WordPress dashboard.

1. Download Latest Theme Version From Account
2. Navigate To Appearance > Themes In WordPress Dashboard
3. Deactivate Your Theme
4. Delete The Deactivated Theme
5. Click The “Add New” Button To Upload The Latest Version
6. Activate The Theme
7. Navigate To Appearance > Customize To Save Theme Options

Note: If you are updating from a significantly outdated theme version, the theme options and even the theme design may have changed significantly over the years. Be prepared to re-save your theme options, and make sure you are happy with the new theme design before proceeding.

Yes. We can install WordPress, your Organic Theme or Plugin, any additional recommended plugins, and setup your site like the theme demo by purchasing our Theme Setup service.

Please refer to our Plugin Installation Instructions.

Please Note: If you are receiving an error upon installation when following the instructions, you may be trying to install a plugin within the theme installation location of the WordPress admin — or vice versa.

Automatic Update

With an active Organic Themes license, plugin updates can be automated, or performed within the WordPress dashboard with a single click. A plugin license is provided upon purchase of the Organic Blocks or Builder Widgets plugins, and is located within your Organic Themes account. Licenses are applied by entering the license key within the plugin options in the WordPress admin menu. Once a license has been activated, you can update your theme by navigating to Plugins > Installed Plugins within the WordPress dashboard.

1. Activate Your plugin
2. Navigate To Organic Blocks / Organic Widgets > License
3. Enter Your License And Activate (Licenses Are Located In Your Account)
4. Navigate To Plugins > Installed Plugins
5. Click The “Update” Link

Manual Update

FTP Method

First, you will need to download the .zip file for the latest plugin version from your Organic Themes account. Once downloaded, unzip the file to obtain the plugin folder. Next, you will need an FTP application such as FileZilla or Transmit. Once you have logged in to your web server via FTP, navigate to the “plugins” folder on your server (mydomain.com > wp-content > plugins). Locate the plugin folder, and replace the old version with the newer plugin version from your computer.

WordPress Dashboard Method

This method requires deleting the old plugin version, then uploading the latest version. Please refer to our plugin installation instructions for uploading your plugin. Follow these instructions to update your plugin from the WordPress dashboard.

1. Download Latest Plugin Version From Account
2. Navigate To Plugins > Installed Plugins In WordPress Dashboard
3. Deactivate Your Plugin
4. Delete The Deactivated Plugin
5. Click The “Add New” Button To Upload The Latest Version
6. Activate The New Plugin Version

Note: If you are updating from a significantly outdated plugin version, the options may have changed significantly over the years. Be prepared to re-save your plugin options.

You may refer to the instructions on the WordPress site here. WordPress installation is often an option provided by your hosting provider. Contact your host to learn more. In addition, we offer WordPress installation as a part of our Theme Setup service.

Every aspect of the STAX theme can be customized in the WordPress Full-Site Editor without ever touching a line of code. For ultimate theme customization options and flexibility, we recommend using STAX.

For our traditional themes, several options are available for customizing the appearance — including the ability to change the logo, background images, colors, and various display options. However, these options do not necessarily consist of major modifications to the layout or design of the theme. Custom solutions of this nature must be made within the theme code. We recommend the Customization service for changes to a theme beyond the scope of our support.

Yes. Adding and changing the logo is an option within all Organic Themes. The logo can easily be changed within the Appearance > Header section, or the Appearance > Customize > Site Identity section of the WordPress dashboard, depending on your particular theme and version.

Additionally, every aspect of the STAX theme can be customized. For ultimate theme customization flexibility, we recommend using STAX.

Yes. Our licensing permits the modification of theme code. However, due to obvious constraints, support is only guaranteed for the original theme code. Additionally, it’s highly recommended that you create a Child Theme for making modifications to the original theme code. Otherwise, your changes may be lost during a theme update.

Additionally, every aspect of the STAX theme can be customized without ever touching a single line of code. For ultimate theme customization flexibility, we recommend using STAX.

Yes. The theme background color and image can be changed within the WordPress Appearance > Background options for all Organic Themes.

Yes. You are not required to provide any credit or links back to Organic Themes, although we do appreciate it. Within most of our premium themes, the footer content can be removed or modified by navigating to the Appearance > Customize > Footer option. Additionally, you can modify the footer credits by editing the footer.php file within the theme. However, we recommend the use of a Child Theme to modify theme files.

For our free themes, the footer credits can be removed or changed using the Footer Change Plugin.

Yes. Our premium themes contain options for changing link and highlight colors. Within our free themes, colors may be changed by adding CSS styles within the WordPress customizer. We have designed and developed the themes to make this an easy modification.

Support access is provided to Organic Themes customers with an active subscription. You will need to be logged in to your Organic Themes account in order to view the support forums. If you have purchased a theme, but are still unable to access support, it may be related to one of the two following reasons:

1. Your theme was purchased from a trusted outside source, such as WooCommerce, Creative Market, or through your hosting provider. If so, you will need to use our contact form and submit a support access request with your provided purchase information.

2. Your support subscription may have expired. It expires a year from your purchase date if canceled. If your subscription was canceled and you would like access again, you may renew your subscription or purchase another product to regain access.

We guarantee responses to support questions within 72 hours, excluding holidays and weekends — although it’s usually much sooner. Please understand, we are a small U.S. based team and we do not outsource our support. So, while we may not respond immediately, we guarantee a knowledgable response and helpful solutions.

Theme support is provided indefinitely with an active subscription. In the event your subscription has been canceled or expired, you will receive support access for one year from the original purchase date or last successful renewal.

1. Please us the support forums, and be sure to provide a link to your website and/or the issue you are experiencing every time you post a new question. Additionally, provide any screenshots or errors explaining the issue. This guarantees a faster and more accurate response.

2. If you’re contacting us with a support question via our general contact form, you should be aware that this is not the preferred method of support, and our team will have to take extra steps to confirm that you have an active support subscription. Additionally, multiple contacts before receiving a response place the questions at the bottom of the support queue within our system. As a result, we highly recommend using the support forums.

3. If you’re still in need of faster support, you may consider our Priority Support service.

Organic Themes accepts payments via a credit card or PayPal at this time. However, we are exploring additional methods of payment.

Organic Themes employs an annual support subscription at the rate of the purchased product for continual access to support, forums, theme updates and your account.

There is no obligation to continue the subscription, and you may cancel at anytime. Canceling the subscription will result in suspended access to your Organic Themes account after a year from the purchase date or the last successful renewal.

This is outlined on the theme sales page, in our terms and conditions and throughout the site. If you have an issue regarding a subscription renewal, please contact us directly, and we will be happy to answer any questions.

Organic Themes offers a free membership plan that provides access to all free Organic themes and plugins. You may signup for the free membership on our pricing page.

We generally do not offer refunds, as there is no way to return a digital product. Unfortunately, this is one of the few tools we have to combat internet fraud. However, there are always exceptions.

If you are experiencing any difficulty with the theme, we are more than happy to provide support and resolve the situation. If your circumstance can’t be resolved with support, you are welcome to contact us with an explanation of your situation.