Forum Replies Created

Viewing 15 posts - 1 through 15 (of 92 total)
  • Author
    Posts
  • in reply to: Fatal errors and updates failing #472669
    Charles
    Participant

    Hi Diana, to answer your first question about load speeds, I consulted with our senior developer David, who said it doesn’t sound like a theme issue. If the performance is slow it’s usually one of these issues:
    – Too many and/or too large of images (can be compressed using a plugin)
    – Hosting
    – A plugin, like WooCommerce with lots of product variations
    – It can actually be too many layers of caching if the caching isn’t properly configured

    The theme itself is lightweight and should perform well. The mentioned error is not related to the theme. A composer folder is a “dependency” folder for development, and our theme are not built and compiled using dependencies. It’s likely a plugin or server issue.

    Regarding your WP license: I am seeing that you have an active license which is activated on one theme. Can you please check again?

    in reply to: Changing the font for the Magazine theme #472354
    Charles
    Participant

    This content is restricted to Organic Themes members with an active subscription. Login here.

    Charles
    Participant

    This content is restricted to Organic Themes members with an active subscription. Login here.

    Charles
    Participant

    This content is restricted to Organic Themes members with an active subscription. Login here.

    in reply to: Where to download the Stax theme #471856
    Charles
    Participant

    Great to hear, you have a great day too!

    in reply to: Where to download the Stax theme #471782
    Charles
    Participant

    Hi Sebastien, thank you for reaching out. Can you please let me know exactly where you’re looking for the STAX theme? To import demo content, you can go to your admin panel, then select Appearance > Theme setup. On that screen you’ll need to follow the prompts to complete the demo import.

    I look forward to hearing back from you.

    in reply to: Active Campaign PopUp Form #471417
    Charles
    Participant

    Hi Lindsey, thanks for reaching out. We recommend you installs a code editing plugin like WPCode, then add the popup code within the header section in the plugin options. This should do the trick.

    in reply to: How to change the color of the logo after scroll #471293
    Charles
    Participant

    Awesome to hear this Ron

    in reply to: How to change the color of the logo after scroll #471269
    Charles
    Participant

    Hi Ron, thanks for reaching out. To create the color-changing logo, you will need to go to your Admin panel and select Appearance > Editor > Templates > then select the “Index” template. There you should see two logos or differing colors. You can upload your new logos here. This should do it!

    in reply to: Set up not complete #471226
    Charles
    Participant

    Hi, to add the demo content, go to the sidebar in your Admin area and select Appearance —> Theme Setup. Then, just go through the steps to install the demo content.

    in reply to: Slideshow #471099
    Charles
    Participant

    This content is restricted to Organic Themes members with an active subscription. Login here.

    in reply to: Mobile Speed Issues #471042
    Charles
    Participant

    Hi Berit, thanks for reaching out. This question is more suitable for WP Rocket but try this: If you’re minimizing and/or deferring JavaScript with WP Rocket, then it may be disabling the JavaScript needed for the mobile menu. So, you’ll need to exclude the JS script for the mobile menu in her WP Rocket JavaScript deferred settings, or disable that option altogether.

    in reply to: URGENT: Private reply not working #471041
    Charles
    Participant

    Hi Diana, David has replied to your other message. Please keep in mind that posts with more than 3 links are held withheld to clear the spam filter.

    in reply to: Set up not complete #471002
    Charles
    Participant

    Hi again, please go to Jetpack settings (https://new.designintense.com/wp-admin/admin.php?page=jetpack#/settings) and click the “Connect your WordPress.com account” button. Follow the prompts and sign up (or sign in) with your WordPress.com account (it’s free). Once you’ve connected your WordPress.com account, please let us know.

    in reply to: Pagination errors sitewide #470949
    Charles
    Participant

    Hi we did not see the last message with the login details come through. Please resend (in a private reply).

    Thank you

Viewing 15 posts - 1 through 15 (of 92 total)