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the mobile site of otpa also continually breaks the menu and fixes itself when we clear cache but it looks like this constantly unless we manually clear siteground cache
we need a response to this immediately please, our theme renewal payment is coming up and it says “your website will have access to continual theme updates and maintenance, and you will receive customer support and account access from Organic Themes” which so far has not been true at all. With no customer service support available except through these message boards that don’t get responses in a timely manner, and a theme that has never updated ONCE and is now broken, this is unacceptable. thank you
it is also saying on WP our theme is inactive?
License Key: 583d2…..
Site is inactive.Our license still shows active on the OT account. If this theme is not being updated at all, why are we being charged $99 annually as well?
Thank you very much for the detailed explanations and looking at them, i’ll remove the paginations
as far as the menu issues, it’s not that it goes off screen horizontally because there’s too many sub menus, it’s that the menu isn’t won’t scroll vertically if there’s too many options on the list. as mentioned it happens on your Stax demo site too. On this particular site the last 2 items on the events list aren’t showing on my screen (but do show on another computer)
With a mega menu would that still provide the transition effect of changing from transparent to white, and switching logos that your custom menu provides now? That was a big selling point on the whole site.
Thank you Charles, I was trying to be as helpful as I could with the link examples haha
I updated the role to Admin so it should have full access and responded to David on the other thread 2 days ago
Oh I see, I was trying to be as helpful as I could with the link examples haha
I updated the role to Admin so it should have full access
I’m also curious if there’s a way to make the content slideshow only start scrolling once it’s shown on screen? right now by the time someone goes down the page and sees it, it’s already on slide 3ish and that defeats the purpose of using it as a featured news block that needs to be in order. ty for all your help
Private replies do not seem to be going through at all, i’ve tried multiple times, is there an email I can send it to?
I have the header/footer blocks on the template because otherwise it was not pulling the correct nab menus (previous issue i’ve written to support about). It would not apply the overlay/transition of logos etc when applied to the page directly…
I’m using the Folders plugin so perhaps it added a post_folder taxonomy.
Is there a private way to provide a login to see about replicating the exact same formatting as the post layout on the https://otpa.dreamhosters.com/annual-meeting/ page using the Query loop instead? I’ve already created all 12 of those pages using that same layout so I’d have to replace the blocks but if it works better I could.(I was also speaking back and forth with you about the submenu dropdown not scrolling on desktop, if that could be looked at too maybe…)
Edit: for simplicity sake, I changed the archive template to have just the Query Block NOT the posts block. It doesn’t match the formatting we wanted but functionality is more important, this will apply only if the breadcrumbs links are used off of individual posts.
However, on all main Events pages, and any pages using the Posts block that we specifically wanted the color/layout/style of the Posts variation chosen, it still would be good to have them pull from the Category, not the post_folder if possible.
Here is another example of a page using the Posts block, that is only pulling the correct category of posts through the post_folder taxonomy. Using category pulls nothing, unless something is marked “uncategorized”
