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Thank you for your response David. The theme seemed to be the best place to start troubleshooting and we will now start looking at the individual plugins. WP Rocket was installed after the issue began so I’ve started with disabling the Gutenberg plugin and will go from there.
Marc
Hello David,
I am checking in to make sure you received my reply which was sent yesterday. The issue has been ongoing for more than a week now and any guidance would be greatly appreciated.
Thank you,
Marc Baker
Hello David,
It has now been seven days since the issue with our mobile dropdown menus began and the first request for help was submitted. During that time we have seen you responding to other requests after our was submitted. Are there any updates on your end? We have had people contact us and I can only tell them it has been difficult contacting support. Any assistance or guidance would be greatly appreciated.
Thank you,
Marc
Hello David,
Thank you for your response.
Link: https://mbmediaministries.net/
Imagify and WP Rocket have been added in the last week after this issue began. Other than that, there have been no other plug ins added recently. As mentioned, the menu has worked without issue since we began using the Organic STAX theme in April and so it may have been an update that caused the issue but we cannot figure it out on our end.
Regards,
Marc
Hello David,
Thank you for your response.
Link: https://mbmediaministries.net/
Imagify and WP Rocket have been added in the last week after this issue began. Other than that, there have been no other plug ins added recently. As mentioned, the menu has worked without issue since we began using the Organic STAX theme in April and so it may have been an update that caused the issue but we cannot figure it out on our end.
Regards,
Marc
We have contacted Word Press support to notify them of the lack of response from post in your Technical Theme Support thread for the STAX them regarding the Fade In effect built into the Organic STAX them that they feel is root of the issues being experienced. They are going to try and find a workaround as it appears support is unavailable.
On unrelated note, the drop down top navigational menu is still nonfunctional for mobile devices. It is still working on the desktop version. It would be appreciated if any response or guidance to our request from December 2 could be provided.
Thank you,
Marc Baker
