[David Morgan]

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• This reply was modified 6 days, 11 hours ago by David Morgan.

[David Morgan]

This content is restricted to Organic Themes members with an active subscription. Login here.

[David Morgan]

Hi Jeffrey,

Upon inspecting your site, it appears the template has been modified, and several nested group blocks have been added around content on your product template page. That’s fine, but in mobile, additional padding is being added to these nested group blocks — which is compressing the information and adding surrounding white space.

The easiest solution is just to locate these group blocks in the template using the ‘List View’ option in the editor (this will provide a tree-view list of all your blocks on the page). Then, select each group block, and within the block options, set the padding to 0. After saving the changes, the padding should get removed from the mobile view.

Let us know if this works.

Thanks!

[David Morgan]

Hi Diana,

Our apologies for the delay! To answer your question: No, you should not lose any of your saved templates by deleting and re-installing the theme. Those templates are stored by the name of the theme, so they should be preserved even if you were to switch to a different theme and then back to STAX.

That being said, it’s always recommended to perform a website backup prior to updates (even automatic updates). However, this is most likely a service your hosting provider already provides.

There is another way to update the theme as well if the automatic update is not working, but it’s more involved. It requires using an FTP application or File Manager with your hosting provider to overwrite the theme file in the wp-content > themes > organic-stax directory on your server with the latest theme version. The result is essentially the same as deleting and re-uploading the latest theme version though.

This is an update bug we are looking into resolving. Please let us know if the issue is persisting after performing the update, and we’ll work to get it resolved asap.

As an additional note, after performing the update, please clear any browser or plugin cache to see the changes take effect.

Thanks!

[David Morgan]

Hi Jason,

You’ll need to restore the header to its original state to restore the secondary logo. This can done following these steps:

1. Navigate to Appearance > Editor > Patterns > Header
2. Click the 3 vertical dots beside the name ‘Header’ (see screenshot)
3. Click ‘Reset’

Please note, this will wipe out all changes to the header. So, you may want to copy all the current blocks in your header prior to resetting, just in case you want to restore your header.

Once reset, both logo images should appear, and you will need to replace both of the with your logo variations.

I hope this helps. Let us know if there is anything else.

Thanks!

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[David Morgan]

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[David Morgan]

Hi Jeffrey,

I’ve pushed an update for this on your home page. Please note, you’ll now need to edit your home page under Pages > Home, instead of within the Appearance > Editor.

Let me know know if this is the effect you were looking for.

Thanks!

[David Morgan]

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[David Morgan]

Hi Jeffrey,

The transparent header needs the “Blank Canvas” page template applied in order to function. It appears you have the home template applied? I would recommend changing the page template.

If that doesn’t work, send you’re login and we can take a closer look.

Thanks!

[David Morgan]

This content is restricted to Organic Themes members with an active subscription. Login here.

[David Morgan]

Hi Jeffrey,

What theme version are you using? Also, please make sure the “Blank Canvas” page template is applied to the page.

Thanks!

[David Morgan]

Hi Marc,

No problem! This was a bug that was fixed over a month ago. However, the automatic updater has not been working for older theme versions, so in some cases a manual theme update must be performed. Instructions for performing a manual update can be found here, https://organicthemes.com/installation/#theme

Thanks!

[David Morgan]

Hi Marc,

I was able to access the admin using the recently provided login link. The primary issue was that the version of the STAX theme that was installed on your site was significantly out of date. I believe you had version 1.5.4, when version 1.7.3 is the latest version.

I manually updated the theme version, which had the fix for mobile menus applied. After updating, I cleared your cache in WP Rocket, and cleared the browser cache, and tested the mobile submenus. They are now working as expected.

Please let us know if there is anything else.

Thanks!

[David Morgan]

Hi Mark,

Where is your website hosted? We pushed an update to fix this mobile menu conflict with the Gutenberg plugin a couple weeks ago.

Can you confirm that you’re using version 1.7.3 of the STAX theme?

Thanks and Merry Christmas!

[David Morgan]

Hey Guys,

This update issue is something we’re looking into. In the meantime you can perform a manual update:

1. Download latest theme version from Organic Themes account
2. Temporarily switch to a different theme in Appearance > Themes
3. Delete old STAX theme in Appearance > Themes
4. Upload and activate newly downloaded version of STAX theme

That’s it. It’s essentially the same series of actions as clicking the “update” button. This will simply replace the theme version, preserving your customizations.

I hope this helps.

Thanks!

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