[David Morgan]

Hello,

Just for clarification, STAX + Builder Widgets has never been promoted as a pair. In contrast, STAX + Organic Blocks has always been promoted to work together. While technically, Builder Widgets have worked with STAX in the past, the issue here is that WordPress itself has evolved with WordPress updates, and WordPress is phasing out traditional widgets — which is why Organic Blocks has always been promoted for use with the STAX block theme.

If you want WordPress to work with traditional widgets and the builder widgets plugin, you will need to either downgrade your WP version and likely your PHP version, or add support in the form of other plugins like Classic Widgets and the Customizer plugins.

I hope this helps provide some clarity. Thanks!

[David Morgan]

Hi Alexis,

I’ve logged in and reviewed this issue in mobile, but I’m not seeing a significant difference in image quality between the pages. I see the home page is slightly more blurred, however this is the result of the hero section being taller in mobile due to the content that is added in the Cover Block. As a result, the image is stretched vertically to fill the larger space between the 2 pages. This is the default behavior of background images, and the only way to resolve this is typically uploading a higher resolution image.

I hope this helps.

Thanks!

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[David Morgan]

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[David Morgan]

Hi Eliza,

I’ve logged in an replicated this issue. However, I have not yet been able to resolve it. Here are my educated guesses:

1. I see your server is running PHP 7.4. I would recommend updating this to PHP 8.2 with your host.
2. Who is your hosting provider? I’m unable to edit themes of plugins in the dashboard, which suggests a hosting environment restriction, or a user permissions issue. The latter is unlikely, since the provided user is an admin.
3. It’s likely some server restriction in your current environment that is preventing the installer from adding demo content.

In short, I would recommend reaching out to your hosting provider regarding the import of demo content.

Thanks!

[David Morgan]

Hi Diana,

Can you provide your WP login info in a private reply so we can take a closer look?

Thanks!

[David Morgan]

Hi Diana,

Unfortunately, this is a pretty common issue and limitation of the native WordPress navigation block, but a fix can be found here: https://stackoverflow.com/questions/74956603/wordpress-navigation-block-how-to-change-mobile-breaking-point

I hope this helps.

Thanks!

[David Morgan]

Hi Eliza,

I think we’ll need your WP login info for determining the issue here. If you’re not seeing the Jetpack settings in addition to not being able to install demo content, this leads me to believe this issue might be server and/or hosting related.

Thanks!

[David Morgan]

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[David Morgan]

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[David Morgan]

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[David Morgan]

Hi Alexis,

Thanks for reaching out! I’m not seeing the issue when viewing the site. Images on both pages appear crisp.

Did you get this issue resolved?

Thanks!

[David Morgan]

Hi Diana,

As a possible solution, I would first recommend re-saving your permalinks under Settings > Permalinks.

Other potential causes of this issue are:

1. The page name is the same as an category/taxonomy name
2. A plugin
3. Improper editing of a page template (This might be the case. Based on the markup, it looks like a template part has been added to the blank canvas page template.)

If the issue is number 3, you will likely need to reset/restore the page template to its original state within the Editor.

Thanks!

[David Morgan]

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[David Morgan]

Hi Mario,

Can you please provide a link to your site so we can review this issue?

It’s most likely a font issue. Can you provide an example link you have added to your navigation menu as well?

Thanks!

[David Morgan]

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