[David Morgan]

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[David Morgan]

Hi Jeffrey,

What theme version are you using? Also, please make sure the “Blank Canvas” page template is applied to the page.

Thanks!

[David Morgan]

Hi Marc,

No problem! This was a bug that was fixed over a month ago. However, the automatic updater has not been working for older theme versions, so in some cases a manual theme update must be performed. Instructions for performing a manual update can be found here, https://organicthemes.com/installation/#theme

Thanks!

[David Morgan]

Hi Marc,

I was able to access the admin using the recently provided login link. The primary issue was that the version of the STAX theme that was installed on your site was significantly out of date. I believe you had version 1.5.4, when version 1.7.3 is the latest version.

I manually updated the theme version, which had the fix for mobile menus applied. After updating, I cleared your cache in WP Rocket, and cleared the browser cache, and tested the mobile submenus. They are now working as expected.

Please let us know if there is anything else.

Thanks!

[David Morgan]

Hi Mark,

Where is your website hosted? We pushed an update to fix this mobile menu conflict with the Gutenberg plugin a couple weeks ago.

Can you confirm that you’re using version 1.7.3 of the STAX theme?

Thanks and Merry Christmas!

[David Morgan]

Hey Guys,

This update issue is something we’re looking into. In the meantime you can perform a manual update:

1. Download latest theme version from Organic Themes account
2. Temporarily switch to a different theme in Appearance > Themes
3. Delete old STAX theme in Appearance > Themes
4. Upload and activate newly downloaded version of STAX theme

That’s it. It’s essentially the same series of actions as clicking the “update” button. This will simply replace the theme version, preserving your customizations.

I hope this helps.

Thanks!

[David Morgan]

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[David Morgan]

Hello,

Thanks for reaching out! I haven’t seen this issue before. Where is your site hosted?

Are you able to sync the patterns within the actions menu?

Thanks!

[David Morgan]

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[David Morgan]

This content is restricted to Organic Themes members with an active subscription. Login here.

[David Morgan]

Hi Marc,

No problem! Keep us posted.

Just as a followup — the mobile menu navigation uses Javascript. So, if you’re using a performance plugin, and deferring or compressing/minimizing Javascript, it can sometimes disable any features that use Javascript.

Thanks!

[David Morgan]

Ah, I see what you mean.

Try adding the following CSS (replacing previous):

ul li {
    list-style: outside;
    list-style-type: disc;
    margin: 6px 0px 6px 18px;
    padding: 0;
}

This should fix the alignment.

[David Morgan]

Hi Marc,

Thanks for you patience. It takes time to debug issues, resolve them, and push updates. Particularly, when the cause of the issue is outside our theme, as in this case. The Gutenberg plugin is at fault for this issue, which some research will reveal that the plugin is notorious for causing issues (https://wordpress.org/support/plugin/gutenberg/reviews/).

Deactivating the plugin fixes the issue. Noting, the theme does not require the Gutenberg plugin. So if you’re not using its features, I recommend deactivating it.

Regardless, we have pushed an update to the theme this morning that should resolve the issue when the Gutenberg plugin is active.

If you’re hosted on WordPress.com, it may take a day before the update is accepted and pushed. I would recommend clearing your browser cache and trying again to see if the issue is resolved. Where is your site hosted?

When inspecting your site, I found several console errors:

JQMIGRATE: Migrate is installed, version 3.4.1
index.ts:77  GET https://mbmediaministries.net/wp-json/wp/v2/users/me?context=edit&_locale=user 401 (Unauthorized)
pe @ index.ts:77
de @ fetch-all-middleware.ts:88
(anonymous) @ index.ts:168
le @ http-v1.ts:42
(anonymous) @ index.ts:168
Z @ namespace-endpoint.ts:29
(anonymous) @ index.ts:168
ce @ user-locale.ts:26
(anonymous) @ index.ts:168
(anonymous) @ root-url.ts:40
Z @ namespace-endpoint.ts:29
(anonymous) @ root-url.ts:14
(anonymous) @ index.ts:168
r @ nonce.ts:31
(anonymous) @ index.ts:168
ue @ media-upload.ts:35
(anonymous) @ index.ts:168
c @ index.ts:171
c @ index.js:44
Ga @ actions.ts:101
(anonymous) @ index.js:228
(anonymous) @ wp-preferences-js-after:7
(anonymous) @ wp-preferences-js-after:8Understand this error
(index):1 Uncaught (in promise) {code: 'rest_not_logged_in', message: 'You are not currently logged in.', data: {…}}
Promise.then
(anonymous) @ promise-middleware.js:13
(anonymous) @ resolvers-cache-middleware.js:45
(anonymous) @ index.js:228
(anonymous) @ wp-preferences-js-after:7
(anonymous) @ wp-preferences-js-after:8Understand this error
rocket-preload-links-js-after:3  GET https://mbmediaministries.net/about-us/ net::ERR_ABORTED 503 (Service Unavailable)
(anonymous) @ rocket-preload-links-js-after:3
value @ rocket-preload-links-js-after:3
(anonymous) @ rocket-preload-links-js-after:3
setTimeout
value @ rocket-preload-links-js-after:3
value @ rocket-preload-links-js-after:3Understand this error
rocket-preload-links-js-after:3  GET https://mbmediaministries.net/giving/ net::ERR_ABORTED 503 (Service Unavailable)
(anonymous) @ rocket-preload-links-js-after:3
value @ rocket-preload-links-js-after:3
(anonymous) @ rocket-preload-links-js-after:3
setTimeout
value @ rocket-preload-links-js-after:3
value @ rocket-preload-links-js-after:3Understand this error
rocket-preload-links-js-after:3  GET https://mbmediaministries.net/books/ net::ERR_ABORTED 503 (Service Unavailable)
(anonymous) @ rocket-preload-links-js-after:3
value @ rocket-preload-links-js-after:3
(anonymous) @ rocket-preload-links-js-after:3
setTimeout
value @ rocket-preload-links-js-after:3
value @ rocket-preload-links-js-after:3Understand this error

These kinds of console errors are almost always the result of a plugin. I would recommend deactivating plugins until you find the culprit. Perhaps WP Rocket? It should also be noted that caching and performance plugins like WP Rocket can disable Javascript functionality in themes if not careful.

I hope this helps. Thanks!

[David Morgan]

Hi Christine,

See attached screenshot. Is this not correct?

Thanks!

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[David Morgan]

Hi Marc,

Thanks for reaching out. Can you please provide a link to your site for us to troubleshoot this? We need to reproduce the issue and see console logs in order to debug it, since this issue does not occur in our demos.

Also, what was updated on your site recently? Have any new plugins been added?

Thanks!

[Author]

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