FAQ

Frequently asked questions.

General
Do you provide a Photoshop file with the theme?

Yes. We provide a layered PSD file of the home page for every theme.

How often do you release new themes?

We don’t have a set schedule for releasing new themes. We believe in quality over quantity, and improving our existing themes is just as important to us as releasing new themes.

Is WordPress only used for blogging?

It’s a common misconception that WordPress is only used as a blogging solution. In fact, WordPress is a robust content management system for professional websites and applications that maintains an ease of use not found among other website management platforms. WordPress can be used to create so much more than a blog — including business solutions, membership sites, eCommerce storefronts, online portfolios, SaaS sites, web applications and much more.

Do you provide documentation and tutorials?

Yes. Theme documentation and tutorials are publicly available on our website. For further theme support, our support forums and knowledge base are available to customers after the purchase of a theme.

Do you offer hosting for WordPress themes?

Yes. We offer hosting through our company Kahuna Host. The WordPress platform is automatically installed upon the purchase of a hosting package.

Why is there an annual support subscription?

Organic Themes charges an annual subscription fee for ongoing access to support, community forums, theme updates and your account.

The annual subscription was employed to create a sustainable business for Organic Themes, so that we may continue providing our services to you for years to come. There is no obligation to continue the subscription, and you may cancel at anytime. Canceling the subscription will result in suspended access to your Organic Themes account a year from the purchase date or from the last successful renewal.

Note: A support subscription is not to be confused with a theme license. Canceling a support subscription will not affect your theme in any way.

Installation
Does the theme include content?

Content is not automatically installed with the installation of a theme. However, we provide a content file for all of our themes that includes the dummy content from our theme demos. The content file may be installed by navigating to the Tools > Import section of your WordPress dashboard.

Can you install WordPress and the theme for me?

Yes. This can be accomplished using our auto installation form or theme setup service.

Upon completing the auto installation form you will be provided with premium cloud hosting from Kahuna Host, a cPanel account for managing domains and email accounts, and the WordPress platform along with an Organic Theme of your choice.

If you already have a hosting provider, we can provide you with our theme setup service which includes the installation of WordPress and your Organic Theme. In addition, we can install demo content, a few helpful plugins, setup page templates, navigation menu, theme options and more.

How do I install the WordPress platform?

You may refer to the instructions on the WordPress site here. In addition, you may sign up with our hosting company Kahuna Host, and the WordPress platform will be automatically installed for you. We also offer WordPress installation as a part of our theme setup service.

Customization
Can I change the theme logo?

Yes. This is an option with all our themes. The logo can easily be changed within the Appearance > Header section, or the Appearance > Customize > Logo section of the WordPress dashboard, depending on your particular theme.

Can I change the theme background?

Yes. The theme background color and image can be changed within the WordPress Appearance options for all of our themes.

Can you recommend theme customizers?

Yes. We work with WerkPress for customers interested in having their Organic Theme customized beyond it’s current design and functionality. In addition, our support manager, Jeremy Paavola is available for freelance customization work.

Support
Why can’t I access support?

Possibly for one of two reasons:

1. Your theme was purchased from a trusted outside source, such as Creative Market or your hosting provider. If so, you will need to use our contact form and submit a support access request with your provided purchase information. Note: If your theme was purchased from WordPress.com, support is provided within the WordPress.com support forums.

2. Your support subscription may have expired. It expires a year from your purchase date if canceled. If your subscription was canceled and you would like access again, you may renew your subscription or purchase another product to regain access.

How long do I have support access?

Theme support is provided for one year from the purchase date of a theme, in the event your support subscription has been canceled. If your support subscription has not been canceled, it will automatically renew after one year or with the purchase of any new themes, providing you ongoing access to support and theme updates.

What kind of support do you provide?

Support is provided via our support forums. Questions are generally answered within 24 hours, with the exception of weekends and U.S. holidays. We answer questions related to our themes, their usage and provide minor customization guidance. We cannot guarantee support for questions beyond the code of our themes, which includes plugins and extensive theme customization.

In addition, theme documentation and tutorials are available on our site.

Payment
Why was I charged a year after my purchase date?

Organic Themes employs an annual support subscription at the rate of the purchased product for continual access to support, forums, theme updates and the account.

The annual subscription was employed to create a sustainable business for Organic Themes, so that we may continue providing our services to you for years to come. There is no obligation to continue the subscription, and you may cancel at anytime. Canceling the subscription will result in suspended access to your Organic Themes account a year from the purchase date or from the last successful renewal.

This is outlined on the theme sales page, in our terms and conditions and throughout the site. If you have an issue regarding a subscription renewal, please contact us directly, and we will be happy to answer any questions.

Can I get a refund?

We generally do not offer refunds, as there is no way to return a digital product. Unfortunately, it is one of the few tools we have to combat internet fraud. If you are experiencing any difficulty with the theme, we are more than happy to provide support and resolve the situation. If your circumstance can’t be resolved with support, you are welcome to contact us with an explanation of your situation.

Can I pay for the theme using cash?

We are unable to accept cash for the purchase of a theme. At this time we accept payments via Credit Card and PayPal. If you’re concerned about entering credit card information online, you can purchase a theme using an eCheck with PayPal. However, the eCheck payment must clear before your theme is delivered, which generally takes 3-5 business days.

Hit The Ground Running!

With our theme setup service we'll manually install WordPress, your Organic Theme and any essential plugins. In addition, we'll install demo content, setup your navigation menu, set page templates and theme options, change your logo, background and more!

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